Complaints Procedure

 
Complaints and Grievance Procedure 
Parental Complaints Procedure 

This policy below has been adopted by the Board of Management of Citywest ETNS.
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Child-centred approach to handling complaints

In February 2018, the Ombudsman for Children brought out the excellent publication A Guide to Child-Centred Complaints Handling. We learned of this document in October 2018. It speaks closely to our ethos and we are quite excited by the publication. We hope that we can eventually embed the good practice outlined in it in our formal Complaints Procedure but, before that, we need to try it out for size. We hope that everyone in our community will keep this in mind in their communications with us.